HCUK believes in being a good friend. Someone who you can trust with your hair. Someone who makes you feel fantastic. Someone who you look forward to spending time with and someone who makes you feel completely at ease.
We also believe in being a good friend to all of our team. We want the talented people who come to work for us to feel supported, highly valued and able to express themselves.
In a nutshell, we just want everyone to relax and have a good time, whether they're on the giving or receiving end of a fantastic hair styling experience. After all, that's what friends are here for.
Integrity We are serious about upholding our purpose and values and we practice what we preach.
How we do this:
- We take personal responsibility for our actions
- We respect each other and build good working relationships
- We treat others in the way we ourselves would like to be treated
- We adhere to all our company policies and procedures
Guest Satisfaction We focus on each Guests unique needs and commit ourselves to meeting these as fully as possible.
- We never underestimate the value of our guests
- We listen to our guests with respect and understanding
- We serve each other to serve our guests
- We maintain a safe, comfortable environment for our guests
Nurturing our team We believe everyone in our organisation is equally important and are committed to helping people reach their full potential
- We give fair opportunities to all our team members
- We provide continuous training and encourage learning and self development
- We consistently review the progress and performance of every individual in our organisation
- We identify and support everyone’s strengths to create balanced teams
- We recognise loyalty and commitment in our people
Success We pursue excellence in everything we do. We accept that we are responsible and accountable for our personal performance and that or our organisation
- We commit ourselves to do our personal best at all times
- We carry out our roles with passion and energy
- We value excellent teamwork as the key to our success
- We agree clear, achievable goals that reflect our wider organisational objectives – and we review these regularly.
Communication We seek first to understand and then to be understood. So we value everyone’s opinion and communicate with them with honesty and respect.
- We listen with openness and objectivity
- We involve everyone in decisions that affect their work
- We support person-to-person communications whenever possible
- We endeavour to make all our communications relevant and appropriate
